exchanges and RETURNS

We are committed to providing exceptional care for our puppies, ensuring their well-being and happiness. Our diligent efforts are focused on creating a nurturing environment where they can thrive. While we believe they will be in great hands, we are also here to assist you every step of the way. If you ever have any concerns or need guidance, our dedicated team is readily available to offer support and address any issues that may arise. Your peace of mind and the welfare of our puppies are our top priorities.

Puppies come with up-to-date shots and a health certificate issued by a licensed veterinarian. We prioritize their well-being by following a comprehensive vaccination schedule. Additionally, each puppy is microchipped, providing an extra layer of protection and identification. These measures contribute to the overall safety and care of our puppies, giving you peace of mind knowing that they have received proper medical attention and are well-prepared to embark on their new journey with you.

Our puppies have a 14 day viral guarantee and genetic guarantee. If, within 14 days following the sale by a pet dealer of an animal subject to this section, a licensed veterinarian of the consumer’s choosing certifies that, at the time of the sale, the animal was unfit for purchase due to illness or disease, the presence of symptoms of a contagious or infectious disease, or the presence of internal or external parasites, excluding fleas and ticks; or if, within 1 year following the sale of an animal subject to this section, a licensed veterinarian of the consumer’s choosing certifies such animal to be unfit for purchase due to a congenital or hereditary disorder which adversely affects the health of the animal; or if, within 1 year following the sale of an animal subject to this section, the breed, sex, or health of such animal is found to have been misrepresented to the consumer, the pet dealer shall afford the consumer the right to choose one of the following options:

(a) The right to return the animal and receive a refund of the purchase price, including the sales tax, and reimbursement for reasonable veterinary costs directly related to the veterinarian’s examination and certification that the dog or cat is unfit for purchase pursuant to this section and directly related to necessary emergency services and treatment undertaken to relieve suffering;

(b) The right to return the animal and receive an exchange dog or cat of the consumer’s choice of equivalent value, and reimbursement for reasonable veterinary costs directly related to the veterinarian’s examination and certification that the dog or cat is unfit for purchase pursuant to this section and directly related to necessary emergency services and treatment undertaken to relieve suffering; or

(c) The right to retain the animal and receive reimbursement for reasonable veterinary costs for necessary services and treatment related to the attempt to cure or curing of the dog.

Reimbursement for veterinary costs may not exceed the purchase price of the animal. The cost of veterinary services is reasonable if comparable to the cost of similar services rendered by other licensed veterinarians in proximity to the treating veterinarian and the services rendered are appropriate for the certification by the veterinarian.

If you have any questions or concerns, please don't hesitate to reach out to our office. We are here to provide assistance and address any inquiries you may have. Your satisfaction and the well-being of our puppies are of utmost importance to us. Feel free to contact us, and we'll be more than happy to help.